Our delightful Ornament Collection features uniquely crafted, high-quality ornaments. Each piece is meticulously hand-stitched and needle-felted for an exceptional look and feel. These adorable ornaments can grace your home throughout the holiday season or any time of year and will be treasured for years to come. They make the perfect gift for both children and adults!
DETAILS & BENEFITS OF OUR FELT
CARE: Spot-clean with a damp sponge and mild soap, or use a textile stain remover. Do not machine wash, iron, or bleach.
Please note that actual colors may vary slightly from their appearance on
your screen due to monitor settings.
SHIPPING: Orders are ship within 4 to 5 business days from Canadian warehouse via UPS, FedEx or Canada Post.
The following information is the estimated transit timeframe for in-stock items shipped within Canada.
DESTINATION | SERVICE | ESTIMATED TRANSIT TIME |
Canada | UPS, FedEx or Canada Post | 3-7 Business Days |
United States | UPS, FedEx or Canada Post. | 3-10 business days |
* Please allow up to 14 days for shipment to remote locations.
RETURNS: You can return eligible items within 15 days of receiving an order. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Shipping fees are non-refundable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you have a return, you must send us an email at info@hamrovillage.com explaining the reason for your return. We will issue Return Authorization Number. Without RAN, your return will not be accepted.
* Custom made order items are not eligible
EXCHANGES: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hamrovillage.com
REFUNDS: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card
or original method of payment, within a certain amount of days.
SALE ITEMS: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
FOR U.S. CUSTOMERS RETURNS: We do not accept packages that require custom duty and taxes. If you are returning and the item requires custom form, please put the value as $0, with "Defective Canadian Goods Return".
CONTACT INFORMATION: Questions about the RETURNS AND EXCHANGES should be sent to us at info@hamrovillage.com
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